imperialt Casino & Sportsbook Data Care

This page describes what we collect when you use imperialt and how we keep that data protected. We operate our platform across supported jurisdictions, and your privacy is central to how we manage your account, process your deposits and withdrawals, and deliver customer support.

We at imperialt handle personal information—your name, email, payment details, and account activity—with the same care we apply to every other aspect of our service. Our policy sets out what data we collect, who has access to it, how long we keep it, and what rights you have over your information.

Our servers and payment processors may sit outside your jurisdiction. We undertake to comply with applicable data-protection law in the regions where we operate, and we describe those commitments below.

What we collect on imperialt

We collect your personal data in several categories. When you register an account, we ask for your full name, email address, phone number, and date of birth. We also collect your residential address and national identity number to verify your account under our know-your-customer (KYC) process.

We log your activity on imperialt: which games you play, how long you stay in a session, your account balance, and any support tickets you open. We also collect your IP address, browser type, and device information to detect fraud and ensure platform security.

If you contact our support team, we keep a record of your messages, the language you use, and the issue you report. Our multilingual team operates during business hours, and we retain those conversations for account recovery and dispute resolution.

How we use your data

We use your personal information to verify your identity, process your deposits and withdrawals, and manage your account on imperialt. Your data helps us comply with anti-money-laundering (AML) and counter-terrorism-financing (CTF) regulations in the jurisdictions where we operate.

We analyse your activity to detect unusual patterns—such as rapid account changes or transactions inconsistent with your history—to protect against fraud and account takeover. We also use aggregated, anonymised data to improve our platform: understanding which games are popular, which payment methods users prefer, and where our support response times need improvement.

We may contact you via email or SMS to confirm your account status, notify you of security alerts, or inform you of scheduled maintenance. We do not send marketing messages unless you opt in.

Your rights and data retention

You have the right to access, correct, or delete your personal data. You can request a copy of all information we hold about you on imperialt by contacting our support team. If your data is inaccurate, we will update it. If you wish to close your account, we will delete your personal information within a standard review window, except where we are required by law to retain it for compliance purposes.

We keep your account data for as long as your account is active. After you close your account, we retain transaction records and KYC documents for seven years to meet regulatory obligations in Jakarta, Surabaya, Bandung, and other regions where we operate. We delete marketing preferences and support tickets after two years unless you request earlier deletion.

If you have a complaint about how we handle your data, you may contact our support team or lodge a formal complaint with the data-protection authority in your jurisdiction.

Cookies, security, and jurisdiction

We use cookies and similar tracking technologies to keep you logged into imperialt, remember your preferences, and measure how you use our platform. You can disable cookies in your browser settings, though some features may not work as intended. We do not sell your data to third parties.

We protect your data using industry-standard encryption (TLS 1.2 or higher) for all data in transit. Our servers are secured with firewalls, intrusion detection, and regular security audits. However, no system is completely risk-free; we encourage you to use a strong password and enable two-factor authentication on your imperialt account.

This privacy policy is effective as of the date shown on our website. We may update it to reflect changes in our practices or applicable law. We will notify you of material changes via email or a prominent notice on imperialt. Your continued use of our platform after such notice constitutes your acceptance of the updated policy.

For questions about this privacy policy or to exercise your data rights, contact our support team. We operate during business hours and respond to data-access requests within a standard review window.